Terms

ORDER TIMELINE    

Our company handcrafts and/or processes all products within 2-4 business days.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
 
 

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade.

CARE

Care for your new product(s) by:

* spot-cleaning with a damp cloth
 
 

Size chart 

Please use our size chart to prevent errors in ordering.
*La Grande Oversized Bow: 5 1/2 inches long
*The Lucy Bow (Medium Bow): 4 1/4 inches long
*La Petite: 2 1/2 inches long
*So Ella: 3 x 4 inches
*So Ella Mini: 3 x 2 1/2 inches
  

SHIPPING

Our company ships through the following carriers
* Canada Post, USPS
 
INTERNATIONAL SHIPPING (
We happily support and love our international customers.
We ship all International products through Canada Post and USPS.
 
Daniela Koepke is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
 
We do our best to apply fair shipping costs to each order.
* We charge a low, flat shipping rate to be fair to all customers.
* We offer free shipping for orders over $30  (U.S. & Canada)
* We offer free shipping to all other countries on all orders over $150.
 

TIMELINE

Selecting expedited shipping during checkout will also ensure a faster processing time. We will do our best to rush it in order to get it on its way as soon as possible.
 
 

RETURNS

We’ll gladly accept unworn merchandise in it’s original packaging within 90 days of purchase for a full refund. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To initiate a return, please use our contact form to get in touch with us.
 
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
 
Additional non-returnable items:
* Gift cards
 
To complete your return, we require a receipt or proof of purchase. 
  
There are certain situations where only partial refunds are granted: (if applicable)
* Any item that is returned more than 90 days after delivery
 

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@danielakoepke.com
 
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 

EXCHANGES 

We are happy to repair and/or replace items if they are defective or damaged.  If you need to exchange your item, send us an email at info@danielakoepke.com
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.