All orders are processed within 2-4 business days and take approx. 3-5 business days to arrive once shipped from our headquarters in Ontario. If your order was over $50 you will then receive a tracking number.
Due to high international tracking fees with Canada Post, we currently only ship orders over $50 tracked, though we always ensure that our customers receive every one of their orders.
Thus, if your order has not arrived after 10 business days, please reach out to us, and we'll be happy to help: firstname.lastname@example.org
If you choose Expedited Shipping at checkout, your order will be processed within 1-2 business days with faster shipping, and you will receive a tracking number as soon as it ships.
What if my tracking number is not showing progress?
Your order was likely below $50 and it was shipped via Small Packet Air. While this is a fast service, it does not provide tracking, though Canada Post will still generate a reference number for this shipment. If you have any concerns at all about your shipment, please feel free to contact us: email@example.com